BUYER PROTECTION
Spend like a Tier-1 — and audit it.
From the quote SLA to a held payment, every step has an explicit remedy. Spend with us the way you'd spend with a Tier-1 marketplace — and audit it.
Quote SLA
2 h
Payout SLA
72 h
Inspection window
72 h
SLA credits
5% / 10% / 15%
Guarantees
2-hour quote SLA
Non-monetary remedyA binding offer from a real producer within 2 hours, or our platform fee is waived on the resulting order.
On every RFQ where no producer issues a binding price offer within 2 hours, our platform fee is waived on the resulting order — applied automatically, no claim needed.
Payment held on every order
Up to 100% refundableWe hold funds until inspection passes.
FabriMatch holds your payment and releases it to the factory only after you approve the inspection. If you do not respond within 72 hours of the inspection being submitted, it counts as approved. If you reject it or open a dispute, the payment stays held.
On-time delivery credits
Up to 15% refundable5% / 10% / 15% credit by lateness band.
Graduated SLA credit when the producer ships late. Past 8 days late, you may cancel penalty-free.
3-tier dispute escalation
Up to 100% refundableDirect → mediation → arbitration.
Each stage has a defined deadline. If the producer ignores mediation, the case auto-escalates to arbitration after 5 days.
Open algorithm
Non-monetary remedyMatching weights are public.
MATCHING_MODEL_CARD.md publishes feature weights. Price weight is 5% by design — we tilt toward performance and certifications, not race-to-bottom.
Dispute escalation
- Direct negotiation (48h)
- FabriMatch mediation (5d)
- Independent arbitration (3d)